Refund Policy

Your Satisfaction Matters at NODWEST

At NODWEST, your satisfaction is our priority. If there's anything amiss with your purchase, contact us at support@nodwest.com, and we'll ensure it's made right for you. However, please note that by placing an order, you agree to the following terms:

Cancellation and Modifications:

Once an order is placed, it can't be canceled or modified. Please consider the following scenarios:

  • Personalized Orders: These are processed immediately, making adjustments challenging. Review all details carefully before finalizing your order.
  • Holiday Season Modifications: During holidays, modification requests might slightly extend delivery times. We strive to process changes promptly.

Replacement or Refund within 30 Days:

We take responsibility in these situations within 30 days of your order's arrival:

  • Damaged, crashed, or faulty products.
  • Products that don't match your order. For a replacement or refund, contact us at support@nodwest.com with a picture of the product.

Our Philosophy:

We prioritize making you happy without necessitating product returns. Our focus is on providing replacements or refunds to resolve issues effectively. Thus, we don't enforce return policies, allowing you to keep the original items at your discretion.

Replacement with a Nominal Fee:

Under specific situations, a replacement can be sent with a nominal fee compared to the original price, such as:

  • Receiving a wrong item due to incorrectly customized input.
  • Shipping issues due to incorrect address input.

Every customer matters to us, and we strive to tailor your NODWEST experience to ensure your happiness. Thank you for trusting our business and allowing us to do what we love!

Questions or Assistance:

For any inquiries or assistance, reach out to us at support@nodwest.com. Your satisfaction is our goal.