Payment and Order

Payment Methods

We provide multiple secure payment methods:

  • Credit Card: We accept Visa and Mastercard.
  • PayPal: Opt for secure payments through PayPal using your credit or debit card. Signing up is quick and free. For details, visit

Payment Issues

Encountered a payment issue? Contact our Customer Service Team at with the subject "Failed Payment." Ensure you include relevant details and, if possible, attach a screenshot illustrating the issue.

Order Confirmation

Upon successful completion of your online order, you'll receive an email with your order confirmation number. If you don't receive this confirmation, reach out to our Customer Service Team via email at with the subject "Order Verification."

Payment Troubleshooting

If your payment fails or remains pending, contact us at support@ with "Failed Payment." Provide details and attach a screenshot if possible.

Payment Failure Solutions

Unable to retry payment or haven't received a failure email? Email us at support@ with "Payment Pending" for a new payment attempt.

Order Status Inquiries

For unresolved order statuses after 24 hours, request payment verification or a new order confirmation by emailing support@ with "Order Status Inquiry."

Order Modifications and Cancellations

Once your order is placed, we can't make further changes. Please review your order carefully before checkout. We can't replace or refund parcels delivered to incorrect addresses provided.


Order Tracking

You'll receive an email with a Tracking Number for your parcel within 72 hours. Await this update once your order has been dispatched.

Delivery Estimates

Estimated delivery times:

  • U.S. and Canada: 8 – 25 working days
  • Europe and U.K: 15 – 30 working days

Delivery Notes

During sale periods, holidays, or extreme weather, delivery times may extend. Orders aren't processed on public holidays.

Delivery Delays

Due to order volume and precautionary measures, delays might occur. Monitor your order status using our tracking feature.

For further assistance, reach out to our Customer Service Team at support@ with the subject "Order Assistance."